This Refund/Cancellation Policy is in relation to the products ordered and supplied to you via www.servicerepairsupply.co.uk .
All sales are final and no return of non-damaged goods shall be accepted; however, SRS4U LTD may at its sole discretion accept goods for return subject to SRS4U LTD pre-approval and pre-authorization and provided the criteria requirements below are met in the return policy at the time of the return. This is a service provided to our customers to promote goodwill, and is at the sole discretion of SRS4U LTD.
- RETURNING OR REPLACING A FAULTY PRODUCT
If your product is faulty and does not work as specified or even at all, you have 14 days to return the product back to us so contact our store and our staff will endeavour to assist you with replacing your faulty product or assist you with receiving a refund.
However, the following criteria/requirements must be met in order for a return to be completed.
- Communication on all returned goods must be returned within 14 days of the sales transaction and are subject to pre-approval and pre-authorization at SRS4U LTD’s sole discretion. SRS4U LTD grants no rights to returns, all sales are final; however SRS4U LTD may, in its sole discretion agree to a return, which must be pre-authorized and pre-approved by SRS4U LTD.
- Freight is non-refundable.
- Goods must be new, unused, and contain all original packaging and accessories. All items are subject to a restocking fee, to be determined at SRS4U LTD’s sole discretion at the time of the return.
- All returns must have a matching sales invoice.
- Pre-approved and pre-authorized returns may be made in person to the SRS4U LTD location from which the goods were purchased; via pre-arranged and pre-approved pick-up by an authorized SRS4U LTD company vehicle; or returned via pre-authorized and pre-approved return with freight pre-paid and the return authorization number(s) must appears on all cartons.
- Other restrictions may apply, and are subject to change at SRS4U LTD’s sole discretion.
- RETURNING OR REPLACING A DAMAGED PRODUCT
We apologise that you have received a damaged product. Please contact our store with a description of the damage and any information on the driver who delivered it, to discuss replacing or refunding you your damaged product.
- RETURNING AN UNWANTED PRODUCT
We are happy to return a product that you have changed your mind about, with a refund being made before 14 days after delivery. However, if you have used or installed the product, we will only be able to offer you a refund of up to 50% of its’ value. Please contact us to discuss your options.
- CONTACT US
Feel Free to contact us at 5 high Street, Westbury-On-Trym, Bristol, BS9 3BY [INSERT EMAIL AND PHONE CONTACT NO]